Firststepshop.com takes no responsibility for any damage caused by inappropriate product

handling, or the use of the product for the purposes it is not intended. 

The Buyer is obliged to check the goods received.

If the content is inappropriate or the number of items does not comply with the consignment note

or other specifications, the Buyer should immediately, i.e. within 7 days 

of the receipt of the goods, notify the us (Firststepshop), in writing, about the inconsistence.

That should occur prior to further use of the product. The same applies in the event of any 

mechanical damage.

The Buyer should also inform the carrier about any mechanical damages to the goods, as the

carrier insures the goods for transport purposes. 

Product under complaint cannot have any traces of use or attempts to unstick the base paper,

otherwise the Seller shall not be liable for any further claims.

The product under complaint should be sent back to the Seller in original packaging, along with

the justification of the complaint and VAT invoice. The Buyer incurs postage costs. 

The complaints are resolved within 14 days of receipt of the goods. When the complaint is 

justified, the Seller shall exchange the faulty product for a new one; if that is not possible 

(e.g. the product is out of stock) the Seller shall refund to the Buyer the purchase price paid

for the product or offer the Buyer different products available. The costs of postage of faulty

goods shall be paid back to the Buyer upon favourable outcome of the complaint resolution. 

Unjustified complaints are sent back at the  Buyer’s expense.

If you have and questions please contact us by phone or e-mail.